Is your IT platform holding you back? Is IT struggling to keep up with business growth? Is your IT team spending too much time managing day-to-day IT and not enough time delivering strategic value back to the business?
It is a difficult juggling act but one of the ways to overcome these challenges is through outsourcing.
Outsourcing your IT will allow you to run a more flexible, agile and scalable IT operation than you are able to provide in house. It can re-energise your IT team, freeing up more of their time to spend on strategic projects.
IT Outsourcing
How we can help
Designed for companies with 50-5000 employees, our IT outsourcing solution enables you to hand over full responsibility for your end users and your infrastructure to us.
Our 24/7/365 service desk will deliver 1st, 2nd and 3rd line support to your end users and look after your infrastructure, to your defined hours and standard SLAs, whilst making sure the outcomes are fully aligned to your business objectives.
With ON Outsource solutions you can also tap in to an experienced team of IT consultants, software engineers, cloud architects and project managers for IT consultancy or additional support to implement significant IT infrastructure and application transformation projects faster.
Our simple onboarding process
ON Outsource recognises that making the decision to hand over all or part of your IT operations to a third party is a significant one and a smooth transition is key to the success of the ongoing partnership.
Following the five simple steps outlined below, we will transition all or part of your IT service from you or your current supplier to us, smoothly, efficiently and on time.
Key benefits IT outsourcing solution
- Keep your systems running whilst you focus on core business functions
- Increase business efficiency by aligning IT to your business requirements
- Expertise, resource and technology without the investment
- Resolve recruitment and retention problems
- Deliver the flexibility you need to manage current and desired IT state
- Financial certainty with predictable and fixed monthly costs
Project Initiation
We appoint a dedicated transition manager, establish the transition plan and agree the transition success criteria and implementation approach.
Knowledge Transfer
We capture, and share knowledge held by existing suppliers and internal teams at ON Outsource. We outline the roles and responsibilities of each party in the process.
Toolsets
We capture information relating to the agreement, deployment and configuration of the toolsets to support the managed service.
Interim Support
We take responsibility from the current supplier or client for services in a phased approach to mitigate any potential impact on business as usual.
Handover
Following the “service commencement date” we contractually take responsibility for the delivery of all in-scope services.